How to: Accept a shift

Overview

When you're offered a shift via text, email, or push notification - you'll be directed to the Accept Shifts page. From here, you can review, accept, or decline any available or directly offered shifts. This page is your go-to spot for managing your upcoming work opportunities.

Prerequisites

• You must be logged into the Firehouse247 system (desktop or mobile)

• Shifts must be offered to you directly, or be available on the Open Shifts list

• Ensure notifications are enabled for text or app alerts

Step-by-Step Instructions

1. Log in to Firehouse247

• Open the Firehouse247 app or website

• Navigate to the Accept Shifts page

2. Review Offered Shifts

• You’ll see a list of shifts you’ve been individually offered

• Select the checkbox next to the shift(s) you want to respond to

• Click Accept to claim the shift, or Decline to pass

• A confirmation message will appear for your response

3. Respond to Open Shifts (if your department has pre-accept enabled)

• If you see Open Shifts, check for any with a checkbox

• These are open for you to submit your pre-accept

• Select and click pre-accept to submit your request

4. View All Shift Opportunities

• Switch to All Shifts to see a combined view of all offered and open shifts

• This table offers a full overview to help you manage your availability

Receiving Notifications

You may be notified of available shifts by:

• Text message

• Push notification (from the mobile app)

• Email alert

These alerts will often say: “Log in to accept” — which brings you directly to this page.

Tips & Best Practices

• Respond quickly to offered shifts—many are filled on a first-come, first-served basis

• If you’re unavailable, declining helps speed up the fill process

• Use the All Shifts view to avoid missing any offers