Overview
The View Log page is the system’s full audit trail, recording every action performed in Firehouse247. It’s essential for troubleshooting, tracking changes, and understanding who did what, when, and how. If there’s ever a system issue or incorrect action, this is the first place to check.
Prerequisites
Must have access to the View Log page (typically Admins and Officers)
Familiarity with member roles and common system actions
How to Use the View Log
1. Navigate to the View Log Page
Go to System> View Log
2. Understand the Log Fields
Each log entry includes the following information:
| Field | Description |
|---|---|
| Timestamp | The exact date and time the action was performed |
| Logged By | The name of the member who performed the action |
| Function Type | What part of the system was used (e.g. Schedule, Messaging, Detail) |
| User | The member whose profile or schedule was impacted (if applicable) |
| Device | The type of device used (e.g. desktop, mobile) |
| System Message | A detailed description of the action taken or error encountered |
Using the Log for Troubleshooting
To investigate issues (e.g. missed calls, shift errors, unauthorized changes), locate the relevant time and action
Cross-check the Function Type and System Message for context
Look for patterns such as multiple failed attempts or back-to-back errors
Reporting a Bug
If you believe a bug or system malfunction has occurred:
Locate the relevant entry in the View Log
Take a screenshot or copy the full log details
Email the information to:
? help@firehouse247.com
The more detail you provide, the faster our support team can assist you.
Tips & Best Practices
Use filters to narrow results by date, user, or function
Review the log before escalating support tickets
Use as an accountability tool to track scheduling and authority changes
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