How to: Reset a password

Overview

If a member is unable to log into Firehouse247, users with the appropriate Passwords authority can reset their login credentials. Resetting a password assigns a default password based on the member’s name, and the member will be prompted to create a new one upon login.

Prerequisites

• You must have the Passwords authority enabled in your member profile

• The member must already have an account in the system

Step-by-Step Instructions

1. Navigate to the Members Page

• Go to the Members section from the main menu

2. Select the Member

• Click on the member’s name to highlight their row

3. Click Reset Password

• At the top of the page, click the Reset Password button

• A confirmation message will appear

4. Default Password Format

Once reset, the member’s password will be set to:
First initial of their first name + full last name (e.g. JSmith)

Example: For John Smith → JSmith

What Happens Next

• The member will use their username and the default password to log in

• Upon login, they will be prompted to create a new, secure password

Tips & Best Practices

• Remind the member to update their password immediately after logging in

• Only users with the Passwords authority can reset other members' passwords

• For security, avoid sharing reset passwords through unsecured channels