How to: User profile

Overview

The User Profile page allows each member to manage their own contact details, notification preferences, and view certifications. Keeping this information up-to-date ensures you receive shift notifications the way you want - and that the department can reach you when needed.

Prerequisites

• Must be logged into your Firehouse247 account

• Ensure contact methods (email/phone) are current and accessible

• Mobile app notifications must be enabled if using push alerts

Step-by-Step Instructions

1. Access the User Profile Page

• Log in to Firehouse247

• Go to User Settings/Profile from the main menu

2. Update Contact Details

You can edit the following fields:

• Primary Phone Number

• Email Address

• Notification Message Text

This message appears when you receive an overtime shift offer.

Click Save after making changes.

3. View Certifications

• Any certifications uploaded by administrators will be listed here

• These may include EMT levels, apparatus qualifications, or department-required credentials

4. Set Contact Preferences

In the Contact Preferences section, configure how you’d like to be notified for each Overtime List:

• Text Message

• Email

• Push Notification 

• Text & Push Notification

• None (you will not be notified of shifts from this list)

Tips & Best Practices

• Always keep your phone number and email current to avoid missed shifts

• Review your contact preferences regularly—especially if your availability changes

• If you’re not receiving notifications, double-check that “None” isn’t selected